Frequently asked questions

Many questions, many answers!

Here’s a look at some the most frequently asked questions. Take a look, and hopefully you’ll find your answers here.

Of course, this list isn’t exhaustive. Is your question not featured here? Get in contact!

  • Are you dog friendly?

    Yes, we are! We love welcoming your four legged friends into our restaurants. Take a look at all of our dog friendly details here.

  • Do you take bookings at the restaurant?

    Yes! You can find a booking portal on each restaurant’s page, or on our main booking page.

    Reservations

  • Can you cater for coeliacs?

    Our pizzas can be made entirely with gluten-free ingredients and they are cooked in gluten-free trays.

    However, they are cooked in the same wood fired oven as the regular pizzas. Certain sides and desserts are prepared in our gluten-free kitchen and cooked only using gluten-free equipment, and therefore these are suitable for coeliacs.

  • Do you use garlic and onion in your tomato sauce?

    No, our organic San Marzano tomatoes are simply mixed with a dash of Italian olive oil and pink Himalayan salt.

  • What type of vegan cheese do you use?

    We do not purchase any vegan cheeses to use in any of our offerings, and opt to make our own in-house using our own recipe. It is vegan, free from all major allergens, organic, and half the fat of regular dairy mozzarella.

  • Your mozzarella is amazing! Can I buy some?

    We are currently working on putting our mozzarella into retail and food service, please watch this space for updates!

  • I have an allergy! Can you cater to me?

    Most likely, yes! All of our dishes are freshly made to order, most can be adjusted to your requirements. Our staff are highly trained around allergens, and we are always looking to remove the 14 major allergens from our dishes, aiming to be inclusive with all customers regardless of their dietary requirements. Please speak to any member of our team about any allergens so we can offer you tailored support and information.

  • Do you use soya in your dishes?

    We have recently removed all soya from our ingredients and products.

  • Do you use palm oil in any of your foods?

    Nope! We don’t use palm oil due to environmental concerns and the welfare of species affected by deforestation.

  • Do you have discounts available?

    We regularly have different offers in place for each restaurant. Please view our offers page to find out more about our current offers.

  • I have a problem with my Deliveroo order... who can I speak to?

    We’re sorry to hear that there was a problem; unfortunately, we are unable to assist with Deliveroo complaints. Any complaints regarding a delivery placed via Deliveroo will need to be addressed directly with Deliveroo via their live chat on the app or by calling their support team on 0203 699 9977.

  • Do you have a children's menu?

    Yes, we love having whole families come together and enjoy the deliciousness that is pizza. We have a fantastic menu, packed with delicious dishes for kids, and the menu itself is covered in puzzles and things to colour in (you might even get a bit jealous of your kids). Best of all, one child per adult eats for free at Purezza! Other children can enjoy the pizzas for just £5.

  • Are there baby changing facilities and high chairs?

    Yes, they are both available so you’ll never be caught in a pinch.

  • Do you have nutritional info for your pizzas?

    We are currently working to put together a comprehensive nutrition guide for our pizzas. It’ll be ready soon!

  • Why don't you take cash?

    We became a cashless restaurant as of February 2019. For information on why we don’t use cash, please see here.

    Cashless

  • Do you still offer raw food on your menu?

    Since 2015, raw food has been a core focus for Purezza. However, over recent years, the cost of producing these raw foods has increased substantially and it became increasingly difficult for us to sustain on the menu. We are pleased to confirm that we still champion our raw pesto Courgetti Spaghetti.

Dealing with COVID-19

Questions relating to the dining experience and how that may have changed due to coronavirus.