Frequently asked questions
Many questions, many answers!
Here’s a look at some the most frequently asked questions. Take a look, and hopefully you’ll find your answers here.
Of course, this list isn’t exhaustive. Is your question not featured here? Get in contact!
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Are you dog friendly?
Yes, we are! We love welcoming your four legged friends into our restaurants. Take a look at all of our dog friendly details here.
- Do you take bookings at the restaurant?
- Do you accept Hen Dos and Stag Dos?
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Can you cater for coeliacs?
Our pizzas can be made entirely with gluten-free ingredients and they are cooked in coeliac friendly trays. We have a range of sides available for coeliac diets too!
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Do you use garlic and onion in your tomato sauce?
No, our South Italian tomatoes are simply mixed with sea salt to preserve the authentic sweet flavour.
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What type of cheese do you use?
We make a number of our own vegan cheeses including our Mozzella and Straciazza!
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I have an allergy! Can you cater to me?
Most likely, yes! All of our dishes are freshly made to order, most can be adjusted to your requirements. Our staff are highly trained around allergens, and we are always looking to remove the 14 major allergens from our dishes, aiming to be inclusive with all customers regardless of their dietary requirements. Please speak to any member of our team about any allergens so we can offer you tailored support and information.
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Do you use nuts in your dishes?
We use nuts in some of our ingredients and products, please consult our menu for allergen advice.
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Do you use soya in your dishes?
We use soya in some of our ingredients and products, please consult our menu for allergen advice.
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Do you use palm oil in any of your foods?
Nope! We don’t use palm oil due to environmental concerns and the welfare of species affected by deforestation.
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Do you have a service charge?
Yes, we add a discretional amount of 12.5% in Camden and 10% in Brighton and Manchester. You can read more about our service charge and how it is distributed here.
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Do you have discounts available?
We regularly have different offers in place for each restaurant. Please view our offers page to find out more about our current offers.
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I have a problem with my Deliveroo order... who can I speak to?
We’re sorry to hear that there was a problem; unfortunately, we are unable to assist with Deliveroo complaints. Any complaints regarding a delivery placed via Deliveroo will need to be addressed directly with Deliveroo via their live chat on the app or by calling their support team on 0203 699 9977.
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My Gift Voucher has expired, can you extend them?
Our gift vouchers allow 12 months of use, it is not possible to be extended
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Do you have a children's menu?
Yes, we love having whole families come together and enjoy the deliciousness that is pizza. We have a fantastic menu, packed with delicious dishes for kids, and the menu itself is covered in puzzles and things to colour in (you might even get a bit jealous of your kids). Best of all, one child per adult eats for free at Purezza! Other children can enjoy the pizzas for just £5.
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Are there baby changing facilities and high chairs?
Yes, they are both available so you’ll never be caught in a pinch.
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Are your pizza boxes recyclable?
Yes, but this varies from council to council – they need to be disposed of with your Tetrapaks (i.e. where you put your oat milk cartons!)
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Do you have nutritional info for your pizzas?
We are currently working to put together a comprehensive nutrition guide for our pizzas.
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Why don't you take cash?
We became a cashless restaurant as of February 2019. For information on why we don’t use cash, please see here.
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Do you still offer raw food on your menu?
In 2015, raw food was a core focus for Purezza. However, over recent years, the cost of producing these raw foods has increased substantially and it became increasingly difficult for us to sustain on the menu. We are pleased to confirm that we still champion our raw pesto Courgetti Spaghetti.